Frequently Asked Questions

How to access the clinic2023-01-19T08:23:50-05:00

We are located at 115 Parkdale Ave S Hamilton, ON. The MomMe Clinic entrance is located at the back of the building. The door is at the end of the alley between the brown and grey building. Once you check in with the receptionist, head upstairs to our waiting room. Elevator access to the second floor is available.

How early should I arrive for my appointment?2023-01-19T08:26:38-05:00

Please arrive 15 minutes before your appointment.

What do I need to bring?2023-01-19T08:27:10-05:00

Please bring your credit card, referral and insurance information if you plan on using our insurance billing services.

What is your cancellation policy?2023-01-19T08:27:32-05:00

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file for the full amount of the service.

Is parking available?2023-01-19T08:28:12-05:00

Yes, we offer free parking! The clinic’s parking lot can be accessed from Parkdale Ave S. Reserved parking spots are marked near the clinic.

Where to park2023-01-19T08:28:02-05:00

Use our free parking beside the building

Do I need my insurance information?2023-01-19T08:28:32-05:00

Yes. Can be uploaded on the JaneApp. An additional charge for us to file their insurance claim

What insurance companies do you provide direct billing to?2023-08-09T09:59:28-04:00

We provide insurance billing to the following insurers:

• BPA – Benefit Plan Administrators
• Canada Life
• Canadian Construction Workers Union (C.C.W.U.)
• Chambers of Commerce Group Insurance Plan
• ClaimSecure
• Coughlin & Associates
• Cowan
• D.A. Townley
• Desjardins Insurance
• Empire Life Insurance
• Equitable Life
• First Canadian
• GMS Carrier 49
• GMS Carrier 50
• Greenshield Canada
• GroupSource
• Industrial Alliance
• Johnson Inc.
• Johnston Group
• Beneva Inc. (formerly La Capitale Financial Group)
• LiUna Local 183
• LiUna Local 506
• Manion
• Manulife Financial
• Maximum Benefit
• People Corporation
• RWAM Insurance Administrators
• SSQ Insurance
• Sunlife Canada
• TELUS AdjudiCare
• Union Benefits
• UV Insurance

My insurance company isn’t listed here. Does that mean that I won’t be reimbursed for my appointment?2023-01-19T08:29:14-05:00

Not at all. It simply means we won’t be able to do your billing directly for you. We will email you a statement, and you simply have to enter the details into your own insurance company’s claims system for reimbursement. If you require assistance with your claim process, we would be happy to help you with that.

Can men be treated here?2023-01-19T08:29:52-05:00

Yes! Our practitioners are here to service men, children and women for all their needs. Don’t let our name fool you! We are here to offer services for the entire family!

How do I book an appointment?2023-01-19T08:34:15-05:00

You can book an appointment online at mommeclinic.janeapp.com. If a service is unavailable to book online, contact us to find out how to book.

Contact Us

Have questions for The MomMe Clinic? Contact us for more information.

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